Refund policy

Refunds, returns, and exchanges

Custom and bespoke pieces cannot be returned, refunded, or exchanged. If anything about the quality of your piece is not right, please send along an email straight away and we will make it so. This includes custom requested gemstones, unless otherwise agreed upon with Maria.

Ready-to-ship pieces may be returned or exchanged in their original condition within seven days of arriving to you. Please email before sending anything back so we can share return instructions. Once a ring has been sized, it can no longer be returned.

'Create Your Own Ring' pieces are crafted to your exact vision and cannot be refunded, returned, or exchanged.

All refunds are issued to the original form of payment.

The North Way Studio warranty

Every amulet is made to be worn and loved for a lifetime, and we stay beside each one long after it leaves the studio. Here is what that care looks like.

Spa days, always free
Send your piece back for a spa day whenever it needs one. Cleaning, polishing, prong checks, and stone tightening are complimentary for the life of your piece, as often as you like. A little freshening before a big day is always welcome.

Sizing
Your first re-sizing is included at no cost, because fingers change over the years and your ring should keep fitting beautifully. Any re-sizing after the first is billed at cost. Please allow around five work weeks for a sizing, sometimes longer when a textured portion must be hand-carved to match.

Accent and melee stones
Replacement of small accent stones, such as diamond dewdrops or halo melee, is covered at no cost within the first two years of your piece's life. This does not include center stones or larger accent stones.

Larger repairs and recasts
For anything more involved, such as a recast or a repair after an accident, please reach out to Maria directly. She will look after your piece and share pricing before any work begins.

This warranty is void if your piece is taken to another jeweler to be worked on. Outside work can compromise the integrity of a hand-carved piece, so please always come to us first.

What to expect with wear

Fine jewelry is alive. Worn every day, a piece gathers its own history, and this is not a flaw in its making. Hand-carved textures soften where your finger touches them most. Metal collects fine surface scratches and a warm patina over time.

Our white golds are never rhodium plated, so they carry their own natural, softer hue rather than a bright white shine. These are the marks of a piece well-loved.

Beyond the warranty

Some things fall outside what a warranty can cover. Damage from impact or accident, such as a bent band, a prong broken or snagged, or a chipped stone, is not covered, and neither is damage from chemicals or from continued wear after a problem has appeared.

Loss and theft are never covered. If any of these happen, please stop wearing the piece and email Maria immediately. We will always do our best to bring it back to life, with pricing shared before any work begins.

Center stones and insurance

Center stones are not guaranteed under our warranty, and we strongly recommend insuring them through a third party. Theft is not covered. Please, please, please insure your pieces once they arrive, for your peace of mind and their protection.