Refund policy

Custom and bespoke pieces cannot be returned, refunded or exchanged. If there is any issue with the quality of the piece, please send along an e-mail immediately.

Repairs such as stone tightening, checking prongs, polishing, sizings, small diamond melee--such as a halo or diamond dewdrops--replacement is covered within The North Way Studio warranty.

All warranties are void if taken to another jewelry shop for repairs, cleanings, or sizings. 

Center stones are not guaranteed underneath this warranty and are highly recommended to be insured by a third-party.

Returns, refunds, or exchanges on ready-to-ship items are accepted in original quality within seven days of receiving the piece. Please send an e-mail before returning the piece for shipping instructions.