Please allow 16 weeks for creation.
Policies for The North Way Studio
Refunds, returns, and exchanges
Custom and bespoke pieces cannot be returned, refunded, or exchanged. If anything about the quality of your piece is not right, please send along an email straight away and we will make it so. This includes custom requested gemstones, unless otherwise agreed upon with Maria.
Ready-to-ship pieces may be returned or exchanged in their original condition within seven days of arriving to you. Please email before sending anything back so we can share return instructions.
Once a ring has been sized, it can no longer be returned.
'Create Your Own Ring' pieces are crafted to your exact vision and cannot be refunded, returned, or exchanged.
All refunds are issued to the original form of payment.
The North Way Studio warranty
Every amulet is made to be worn and loved for a lifetime, and we stay beside each one long after it leaves the studio. Here is what that care looks like.
Spa days, always free
Send your piece back for a spa day whenever it needs one. Cleaning, polishing, prong checks, and stone tightening are complimentary for the life of your piece, as often as you like. A little freshening before a big day is always welcome.
Sizing
Your first re-sizing is included at no cost, because fingers change over the years and your ring should keep fitting beautifully. Any re-sizing after the first is billed at cost. Please allow around five work weeks for a sizing, sometimes longer when a textured portion must be hand-carved to match.
Accent and melee stones
Replacement of small accent stones, such as diamond dewdrops or halo melee, is covered at no cost within the first two years of your piece's life. This does not include center stones or larger accent stones.
Larger repairs and recasts
For anything more involved, such as a recast or a repair after an accident, please reach out to Maria directly. She will look after your piece and share pricing before any work begins.
Some larger repairs are covered under our warranty such as a spontaneous solder-line crack from sizing or where the setting and band meets.
Please note if the ring is bent or damaged due to an accident and the solder lines break, Maria and the client will discuss the possibility of a full recast for metal integrity and the pricing of a full recast before the work begins.
This warranty is void if your piece is taken to another jeweler to be worked on. Outside work can compromise the integrity of a hand-carved piece, so please always come to us first.
What to expect with wear
Fine jewelry is alive. Worn every day, a piece gathers its own history, and this is not a flaw in its making. Hand-carved textures soften where your finger touches them most. Metal collects fine surface scratches and a warm patina over time.
Our white golds are never rhodium plated, so they carry their own natural, softer hue rather than a bright white shine. These are the marks of a piece well-loved.
Beyond the warranty
Some things do fall outside what a warranty can cover unfortunately. Damage from impact or accident--such as a bent band, a solder line crack due to damage to the ring, a prong broken or snagged, or a chipped stone--is not covered, and neither is damage from chemicals like chlorine, or from continued wear after a problem has appeared.
Loss and theft are never covered, even though it is always heartbreaking when this happens.
Please always look into insuring your jewelry through a third party, like Jeweler's Mutual.
If any of these happen, please stop wearing the piece and email Maria immediately. We will always do our best to bring it back to life, with pricing shared before any work begins.
Center stones and insurance
Center stones are not guaranteed under our warranty, and we strongly recommend insuring them through a third party.
Theft is not covered.
Please, please, please insure your pieces once they arrive, for your peace of mind and their protection. We recommend and work with Jeweler's Mutual, so please email Maria for a detailed receipt and any other information your insurance company may need.
Settings and integrity
Please note The North Way Studio does not send out blank or empty settings.
By purchasing any piece from The North Way Studio, you are agreeing to all the terms.
All creations that are made-to-order may take the noted 16 week timeline from ordering.
Shipping information
The North Way Studio ships using UPS for domestic shipments with insurance. Please provide your correct shipping address at check-out, and any business names needed if shipping to a business. Insured packages will have to be signed for.
All international packages are legally declared at full value of the item, so please note that they will likely have duty or custom fees once delivered in your country. The North Way Studio is not responsible to pay these fees, or responsible for any delays due to customs. Clients are responsible for paying any custom fees or VAT taxes.
International packages ship using UPS with insurance.
Please note we are no longer able to ship to the EU due to the new General Product Safety Rule. We apologize for this inconvenience.
On fraud
The North Way Studio reserves all rights to hold items for up to two weeks in order to confirm that a fraudulent order has not been placed. The North Way Studio also reserves all rights to cancel and refund orders.
All refunded payments will only be processed and completed on the original payment form used by the client.
Payment Plans
Before any item is shipped or begun, all payments must be received in full. The 16 week timeline does not start until the full price of the piece is processed. We are able to begin a piece right away if purchased with Affirm.
Affirm is a payment option that allows you to receive your purchase as soon as possible, and pay for it over time. You're in control of your payment schedule, and you'll never pay more than you agree to up front. Affirm offers instant loan decisioning for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.
Read more about available payment plans by visiting the Payment Plans page.