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Please allow 7-10 weeks for creation, 11-14 weeks for Bespoke pieces.

COVID- 19


Hello there!

During this unprecedented time for all of us, I wanted to outline timelines for orders and shipments--to keep everything as transparent as possible. Washington is under stay-at-home orders until May 4th, with my casting house in Chicago under shelter-in-place orders until May 30th and are very, very minimally staffed at the moment. As a small business of one, I work closely with this casting house for all CADS, wax castings, and settings. Unfortunately with the current pandemic, all orders have been slowed down considerably.

I appreciate all of your patience and understanding during this time and cannot wait to get each and every talisman safely to their new homes as soon as possible! 

 

UPDATE 5/18/2020:

Please allow an additional 5 weeks for delivery of items. Mandates are still in effect until the end of May, although things are reopening slowly. My casting house and I are working tirelessly to get all items en route as quickly as possible! 

 

 UPDATE 5/4/2020:

The Stay at Home order here in Washington has been extended until May 31st. 

 

  • All orders placed during January, February, and March are unfortunately stuck in a casting house limbo. Pieces are coming back, but very slowly. Please allow an additional 3+ weeks to these orders on top of the original 7-10 week timeline. Updates on pieces are hard to come by also, so please expect delays in my responses to inquiries unfortunately, as I wait to hear back from my casting house.
  • All orders placed during April and those that will be placed in May: CADS, castings, and pieces are also delayed. Please allow an additional 2+ week period for these items. 
  • Sizings on pre-made/OOAK/ready-to-ship items: Sizings are also delayed. Please expect slower sizing and shipping of items until after May 4th. 
  • Shipping: To keep myself safe and others around me safe, I am only shipping once a week. For international shipments, please expect delays during customs. Unfortunately I cannot control any delay due to customs or international shipping.
  • All other policies are still applicable during this time. Please read all policies before placing an order. 

 

For all those that have been understanding and patient, I truly appreciate you! I hope you and your loved ones are all staying cozy, healthy, and safe. 

 

Warmest, 

Maria

The North Way Studio